How do residents of the City of Hamilton want to be communicated with about Water, Wastewater and Stormwater?
This is a continuation focusing on another aspect of the project started in Fall 2023: Lead Pipes Water Communication
Project Description
The Division of Hamilton Water uses several methods to communicate with Hamilton residents for a variety of reasons. Some are educational and encourage behavioural change (i.e., Toilet flushing behaviours that impact infrastructure and environment), some are informational (i.e., Potential health concerns related to Lead Pipes) and some are regulatory (i.e., Ensuring compliance with our City by-laws). To relay these messages, we use several different methods including the City’s website, mailed letters, digital ads, radio messages, print ads in newspapers/magazines and bill inserts. In some instances, we use the City of Hamilton’s social media accounts to share information about programming.
We want to know if these are the most effective methods of communication with Hamiltonians. How do residents want to be communicated with? Are they receiving our message and taking action when needed?
Staff lead name: Rob Richarz, Project Manager – Outreach and Education
Additional Staff: Lugene Donelson, Senior Project Manager
Faculty: Dr. Christine Quail, Associate Professor, Department of Communication Studies & Media Arts