In addition to lack of accessible entrances, what are the other barriers impacting accessible transit pick up and drop off, and how can they be addressed through planning and design?
Project Description: We are always looking for ways to improve the overall customer experience when using public transit. A door-to-door service is provided to clients who qualify for accessible transportation service (ATS). The service is provided by a contractor (DARTS). Sometimes, pick up and drop off is not easily accomplished: sometimes this is due to the accessibility of the site, and sometimes, while the site is accessible, there may be other issues: lines of sight (e.g., the location where stopping is allowed is around the corner from the accessible entrance, or the vehicle, while close, can’t easily be seen for some other reason), lack of close location to pull a vehicle in to the desired location (e.g., at a large park), heavy traffic around a curbside drop off location.
Deliverables/Outputs:
Primary Research (i.e. conducting surveys and/or collecting data)
Secondary Research (i.e. review of literature and finding information from books and online)
Design
Best practice recommendations
Staff Lead: Michelle Martin, Manager Accessible Transportation Services,
Additional Staff Participants: Mike Field, Jason Vander Heide