Improving Community Housing Application Process

To provide a citizen-centered approach for applicants to make better-informed decisions about their housing.

Project Description:

The project will be to update the binder and information on each individual property listed in the Community Housing building selection form. This will be used to improve efficiencies in finding and providing information about units. This could be formatted as a page per property that lists location, photos, and basic information. There are future capabilities to adopt into an online tool however currently the information requires updating and changes to historical information.

Potential Deliverables:

  • Primary Research (ie. conducting surveys and/or collecting data)

  • Secondary Research (i.e. review of literature and finding information from books and online)

  • Prototype (physical)

  • Some stats on the number of units/properties/ etc. per ward and/or in the whole city

City Staff: Kim Ryan-Acting Supervisor, Housing Services, Housing Access and Supports

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