How can trip data from accessible transportation services be converted into useful information, to allow for the delivery of a service that offers more flexibility to persons with disabilities?
Project Description:
The City of Hamilton is always looking for ways to improve the overall customer experience when using public transit. The goal is to explore different opportunities to provide public transit service to persons with disabilities. A door to door service is provided to clients who qualify for accessible transportation service (ATS). The service is provided by a contractor. Clients must reserve seven days in advance of their trip to ensure it can be provided. There are subscription trips booked for recurring medical appointments or other activities.
There is a significant amount of data available that details where these clients are travelling to and from, with demographics and mobility requirements. The data set used will be from 2019 to omit COVID-19 irregularities. This consists of 844,000 trips.
Objective: To convert data from an accessible transportation service (ATS) to information that will provide insights including, but not limited to: ambulatory/non-ambulatory trips, determine major trip destinations, heat maps, trips by Ward, inter-regional trips, volume by time & day. Requires the ability to continually feed new trip information to update insights.
Deliverables: Analysis Report
City staff: Marco Mostacci, Senior Project Manager, Accessible Transportation Services