How can Hamilton Public Library staff cultivate cultural humility to meaningfully impact service and program provision to our diverse population?
Project Description: This idea comes from my role as the lead on the Inclusion and Diversity Adult Programming team that develops system-wide programs, collections and services. Cultural humility can be defined as a humble and respectful attitude toward others that pushes one to challenge their own privilege and cultural biases, realize they cannot possibly know everything about other cultures, and approach learning about other cultures as a lifelong goal and process.
My challenge would be to assess Hamilton Public Library's current cultural competencies, and develop a Cultural Humility Toolkit and training for staff. This could potentially be used in other city departments as well. This would help create a more welcoming environment for all customers, would allow front line staff to better communicate with and assist customers, and help us to continue to develop truly meaningful and useful programs and services for the residents of the City of Hamilton.
HPL strives to be an inclusive and respectful organization, and staff are doing their best with the knowledge that they have and training that they have received. I believe that further education and training for HPL staff around Cultural Humility would be meaningful and impactful to our ongoing strategic priority of being an inclusive and respectful organization, and more widely to the City’s goal of being a place where diversity and inclusivity are embraced and celebrated.
City Staff: Kathleen Shannon, Community Librarian
Deliverables: Primary Research (ie. conducting surveys and/or collecting data), Secondary Research (i.e. review of literature and finding information from books and online), Event or Workshop, develop training/toolkit
Location: City wide
City Strategy Priority: Community Engagement and Participation, Culture and Diversity, Our People and Performance
Availability: Fall semester 2019 (September - December)
Staff participation: Two hours/week
Number of groups: Not sure. I think the scope as it is currently described is very large, and would need to be narrowed down. I (or members of my team) could probably support two groups if it makes sense to have two groups working on it.